Author Bios

Dina Bailey contributed to Marketing The Freedom Tour: A Mobile App Case Study. She is the Director of Museum Experiences at the National Underground Railroad Freedom Center, Cincinnati, overseeing all programmatic aspects of the center. She oversees the following departments: Education, Interpretation, Volunteers, Community Engagement, Program Initiatives, Educational Initiatives, Collections, and Exhibitions, as well as a number of grant-funded positions and initiatives. Prior to working at the Freedom Center, Ms. Bailey taught 11th and 12th grade English. She has a Bachelors degree in Middle/Secondary Education – English, from Butler University; a Masters in Anthropology of Development and Social Transformation from the University of Sussex (England); and, a graduate certification in Museum Studies from the University of Cincinnati. She currently volunteers with the YWCA and serves on the board of the Ohio Museums Association as well as the Programs Committee of the American Association of State and Local History.

Titus Bicknell contributed to the Glossary. He is a technologist, co-founder of pink ink and, and co-principal of Apart from a fascinating stint at NBC Universal in 2007-8 working on the big screen, Titus has spent the last 10 years exploring the small screen, both Web and hand-held. As Chief Engineer at Antenna Audio and subsequently Head of Mobile Technologies at Discovery Communications, he was fortunate to participate in ground-breaking hand-held projects at Tate Modern, the Louvre, The Centre Georges Pompidou, the Intel Museum and the Getty, among others. As Director of Business & Production systems at Hendricks Investment Holdings, he developed production workflows for documentary and publicity programming, live sports event in-stadium broadcasting and asset optimization for mobile and portable app development, as well as overseeing the Property Management, IS and online systems for Gateway Canyons Resort, Gateway Colorado Automobile Museum, and Discovery Retreats. He is currently Chief Engineer at MyDiscovery, a new division of Discovery Communications. At various times Titus has been a filmmaker, Latin scholar, avid cyclist and fund raiser for the Lance Armstrong Foundation, and a plug-in developer for the WordPress open-source platform.

Allegra Burnette contributed to So Many Devices, So Many Options: An Introduction to Cross-Platform Thinking. She is the Creative Director of Digital Media at The Museum of Modern Art, New York, overseeing the design and production for the museum’s website,, as well as mobile devices, interpretive kiosks and digital displays. Online projects include two complete site redesigns, creating the online collection and audience-specific sites for teachers, teens, and kids, overseeing an ongoing series of award-winning exhibition sites, and extending the reach of MoMA’s content through iTunes U, YouTube, mobile apps, and elsewhere. Prior to working at MoMA, Ms. Burnette created and ran a media department at the renowned museum exhibition design firm Ralph Appelbaum Associates. She has an MFA in museum exhibition planning and design from the University of the Arts, where she has also taught graduate courses in museum media. She currently teaches in the online graduate program for Museum Studies at Johns Hopkins University and serves on the board of the Museum Computer Network.

Jane Burton contributed Playful Apps. She is Head of Content and Creative Director, Tate, London. She leads the media team responsible for Tate’s video and film productions, including documentaries about artists for TV and online, the weekly video podcast TateShots, and the recently announced Tate Movie, an animated feature film made by and for children, produced in collaboration with Aardman. In 2002, she launched the world’s first wireless multimedia tours at Tate Modern, winning a BAFTA (British Academy of Film and Television Arts) award for innovation, and in 2008 piloted the UK’s first gallery tour for iPhones at Tate Liverpool. She initially joined Tate in 1999 as Curator of Interpretation. She previously worked as a journalist and editor for UK national newspapers.

Richard C. Cooper contributed to Marketing The Freedom Tour: A Mobile App Case Study. He is the Manager of Content Development & Interpretation at the National Railroad Freedom Center, Cincinnati, overseeing the development and presentation of the overall interpretive educational strategies used with the general public in the exhibit galleries to include guided tours, demonstrations, self-guided activities, and digital tours. He also actively works with the Exhibits and Collections departments to develop the interpretation of exhibitions. Rich received his B.A. in American History from the University of Cincinnati, and is a proud graduate of Developing History Leaders @SHA Class of 2009. Rich is currently attending Northern Kentucky University to receive a Masters Degree in Public History. Rich also currently serves on the Educators & Interpreters Committee for American Association of State and Local History, and the National Advisory Council for the National Civil War Museum in Harrisburg, PA.

Ted Forbes contributed Native or Not? Why a Mobile Web App Might Be Right for Your Museum. He is the Multimedia Producer at the Dallas Museum of Art. His work spans the production of interactive and digital content including exhibition Web sites, teaching materials, in-gallery interactive content (kiosks and touch screens), and video production. He is currently working on two major projects for the Museum –, the online hub for museum multimedia content, and, the in-gallery content distribution interface. Forbes has been an adjunct faculty member at Brookhaven College since 2003, teaching interactive and Web design. He began his work in the tech industry as a producer for creating and producing music education software, and later led his own design studio, producing print and interactive content for many clients including Microsoft, Best Buy and Public Broadcasting, the Dallas Opera, the Science Place, the Illustrators Partnership of America, and RasGas LNG in Doha, Qatar.

Jamie Glavic contributed to Marketing The Freedom Tour: A Mobile App Case Study. She is the Strategic Projects Coordinator at the Ohio
Historical Society and is primarily responsible for promoting Ohio
Memory, the collaborative digital repository of 360 libraries,
historical societies and museums in Ohio. Prior to working at OHS, she
was the Creative and Digital Content Manager at the National Underground
Railroad Freedom Center. Jamie graduated Magna Cum Laude from the
University of Cincinnati with a degree in history. Currently, she serves
on the board of the Ohio Museums Association, is a proud graduate of
Developing History Leaders @SHA Class of 2011, a member of the SHA
Alumni Committee, and is a founding member of the Emerging Museum
Professionals Columbus Chapter.

Sandy Goldberg contributed Content for all kinds: Creating content that works for on- and off-site visitors. She is an independent museum media writer and producer based in Cambridge, MA USA. She creates audio and multimedia experiences for a wide variety of platforms and for cross-platform use for museums in the US, UK and Europe. She works with museums and historic sites during every stage of project development, helping to create new user and visitor experiences that cross between departments and exceed creative expectations.  Previously, Sandy was Head Writer for Antenna Audio. Sandy wrote the first temporary exhibition multimedia scripts for Tate Modern, for which she received a MUSE award. While she was based in the UK, she developed many of the early standards and best practices which are broadly used in multimedia content training. She speaks at national and international conferences on creative content development. Sandy is known for helping museums create experiences which are surprising, rich in emotional learning, and often use a conversation-based, informal, journalistic tone to encourage ‘big picture,’ cross-disciplinary thinking as a way into complex themes and ideas.

Kate Haley Goldman contributed Understanding Adoption of Mobile Technology within Museums. She recently joined the senior staff of the Center for Interactive Learning, Boulder, Colo., a nonprofit founded by the Space Science Institute. Prior to taking the position of Director of Learning Research and Evaluation, she was a Senior Research Associate at the Institute for Learning Innovation since 2000. Her work concentrates on furthering theory and practice of the use of technology in museums and related informal learning environments. She has directed projects both in the U.S. and abroad, involving exhibits and program evaluation, mobile phones and smartphone apps, websites, gaming, augmented and mixed reality, novel data visualization systems, and online learning. Recent projects she has directed include: Making Space Social, a Space Science Institute Facebook game on origins Space Science, audience research for the Encyclopedia of Life, summative evaluation of the NSF-funded computer game WolfQuest, program-level nation-wide evaluation of NOAA’s Science on a Sphere, and the NSF mixed and augmented reality exhibition projects Virtual Human (Boston Museum of Science and University of Southern California Institute for Creative Technologies), ARIEL (Franklin Institute) and Water’s Journey (University of Central Florida Mixed Reality Lab and Museum of Discovery and Science). Currently, she is Co-PI of the NSF-funded open source project Open Exhibits. (

Ann Isaacson contributed to Enhancing Group Tours with the iPad: A Case Study. She is Associate Educator at the Minneapolis Institute of Arts. She has worked with children’s arts programs and museum education the past 14 years as manager of Free Arts Minnesota from 1996-1998 and as coordinator of the Art Adventure Guide Program at the MIA, 1998 to present. The focus of her work is developing curriculum and training museum guides. Ann has a degree in Studio Arts and an M.A. in Design History from the University of Minnesota.

Laura Krueger is a master’s student in Art Education minoring in Museum Studies at the University of Minnesota.  She received her B.F.A. in Art from the University of Minnesota.  She recently completed an internship at the Minneapolis Institute of Arts, and her thesis research is a case study on the educational use of iPads at the MIA.  Laura will graduate with an M.A. in March 2012, and her thesis is titled “Making Connections and Expanding Collections: Using the iPad as an Educational Tool in Art Museums.”

Sheila McGuire contributed to Enhancing Group Tours with the iPad: A Case Study. She is Director of Museum Guide Programs at the Minneapolis Institute of Arts (MIA). She, department staff, and volunteers in three tour guide programs create interactive tour programs for diverse audiences that support the department mission to provide volunteer-facilitated learning experiences that inspire visitors to discover personal meanings in art and explore museums confidently on their own. She teaches and evaluates volunteers, oversees a Visual Thinking Strategies partnership with the Minneapolis Public Schools, and represents the museum’s Division of Learning and Innovation on several cross-functional exhibition, programming, and interpretive teams. She received her M.A. in art history from the University of Minnesota and her B.A. in art history from the State University of New York at Purchase. Over the past 30 years she has taught adults and young people on a wide variety of subjects at the MIA, Lawrence University (Björklunden), Walker Art Center, University of Minnesota, and the Metropolitan Museum of Art in New York.

Nancy Proctor edited this volume and contributed Introduction: What Is Mobile?,  Mobile Business Models in a 2.0 Economy, and Mobile Product Development Principles. She heads up mobile strategy and initiatives for the Smithsonian Institution. With a Ph.D. in American art history and a background in filmmaking, curation and art criticism, Proctor published her first online exhibition in 1995. She co-founded in 1998 with Titus Bicknell to present virtual tours of innovative exhibitions alongside comprehensive global museum and gallery listings. TheGalleryChannel was later acquired by Antenna Audio, where Nancy headed up New Product Development from 2000-2008, introducing the company’s multimedia, sign language, downloadable, podcast and cell phone tours. She also led Antenna’s sales in France from 2006-2007, and worked with the Travel Channel’s product development team. From 2008-2010 she was Head of New Media at the Smithsonian American Art Museum. Nancy is program chair for the Museums Computer Network (MCN) conference and co-organizes the Tate Handheld conference, among other gatherings for cultural professionals. She also manages, its wiki and podcast series, and is Digital Editor of Curator: The Museum Journal.

Ed Rodley contributed Looking Around vs. Looking Down: Incorporating Mobility into Your Experience Design. Formerly the senior Exhibit Developer at the Museum of Science, Boston, he is is the Associate Director of Integrated Media at the Peabody Essex Museum (PEM) in Salem, MA. He is a member of the Board of Directors of the Museum Computer Network (MCN), and has over 20 years experience in all aspects of exhibition development. He has developed major international exhibitions on the Soviet space program, Leonardo da Vinci, Egyptian archaeology, and using Star Wars as a way to look at new technologies. He has developed exhibitions, websites, audio tours, multimedia tours, augmented reality exhibits, and edited the National Geographic book Star Wars: Where Science Meets Imagination. Incorporating emerging technologies into museum practice has been a theme throughout his career. His work is deeply influenced by constructivist learning theory, but he’s no zealot. He is active in the National Association for Museum Exhibitions (NAME), presents regularly at conferences, and blogs at Thinking About Exhibits. He also consults on interesting projects large and small for clients like Harvard University, The History Channel, Random House Books, the U.S. National Park Service, and others.

Peter Samis contributed Models and Misnomers for Mobile Production. He is Associate Curator of Interpretative Media at the San Francisco Museum of Modern Art (SFMOMA). In the early 1990s, he served as art historian/content expert for the first CD-ROM on modern art, and then spearheaded development of multimedia programs for SFMOMA’s new building. Since then, SFMOMA’s Interactive Educational Technologies (IET) programs have received awards from sources as diverse as the American Association of Museums, the National Educational Media Network, and I.D. Magazine. The Museum’s 2001 exhibition Points of Departure was the first to introduce mobile multimedia devices into the galleries; it won AAM’s Gold Muse Award. In 2006, SFMOMA won three more Muse Awards, including one for the podcast series “SFMOMA Artcasts,” which also won “Best of the Web” in Museums & the Web’s Innovative and Experimental category. Since that time, SFMOMA’s IET team has partnered with NOUSguide and Earprint to develop and deploy Making Sense of Modern Art Mobile, a multimedia guide to the permanent collection, offered free to museum visitors, typically delivered on the iPod Touch.

Mike Saunders contributed to Delightfully Lost: A New Kind of Wayfinding at Kew. He is Head of Business Development at Artfinder and was formerly Director of Digital Media at Kew Gardens.

Scott Sayre contributed to Enhancing Group Tours with the iPad: A Case Study. He is a founder and principal at Sandbox Studios, a Minneapolis-based group that works with museums to plan, create, manage and assess education programs and technology projects. He is also principal of Museum411, a sister company developing mobile audio solutions for cultural institutions. Scott has a doctorate in education and has over 25 years of experience working with emerging education and information technologies. He teaches at Johns Hopkins University, Università della Svizzera italiana, Lugano, and has previously taught media and technology design and planning at the University of Minnesota, Minneapolis College of Art and Design and the University of Victoria. In 2002-2003 Scott served as the Art Museum Image Consortium’s Director of Member Services and U.S. Operations. From 1991-2002 he was the Director of Media and Technology at the Minneapolis Institute of Arts. Scott was chair of the American Association of Museum’s Media and Technology Committee and is currently an Editor for and serves on the New Media Consortium’s board of directors. Prior to his work with museums, Scott was a Media Applications Researcher at the University of Minnesota’s Telecommunications Development Center.

Margriet Schavemaker contributed Is Augmented Reality the Ultimate Museum App? Some Strategic Considerations. She is an art historian, philosopher and media specialist. After a career as lecturer and assistant professor at the art history and media studies departments at the University of Amsterdam, she currently holds the position of head of collections and research at the Stedelijk Museum, Amsterdam. Schavemaker has written extensively on contemporary art and theory, co-edited several volumes (including Now is the Time: Art and Theory in the 21st Century (2009) and Vincent Everywhere: Van Gogh’s (Inter) National Identities (2010)), and is an acclaimed curator of discursive events and public programs. In recent years, new media have been high on Schavemaker’s agenda, resulting in a.o. the ARtours project and the creation of an augmented reality platform for smartphones, which can be used by museums to present their collection in innovative and interactive ways, inside and outside the museum.

Koven J. Smith contributed Mobile Experience Design: What’s Your Roll-Out Strategy?. He is the Director of Technology at the Denver Art Museum. With over a decade of museum practice, including stints at the Indianapolis Museum of Art and the Metropolitan Museum of Art, his primary focus has been the presentation of museum content in the digital domain. Koven is currently a member of the Museum Computer Network board of directors, founder and chair of the MCN Semantic WebSIG, and a former steering committee member of the and ConservationSpace projects. He has also been a featured speaker at Ignite Smithsonian, the Museums and the Web conference, the American Association of Museums conference, and the Tate Handheld Conference, among others. He writes about museums and technology at and Twitters at

Robert Stein contributed Mobile Content Strategies for Content Sharing and Long-Term Sustainability. Robert Stein serves as the Deputy Director of the Dallas Museum of Art since 2012 where he leads the staff and champions the DMA’s active programs of Education, Conservation, Technology, and Research. In 2012, Stein founded the Laboratory for Innovation in Museum Technology at the DMA applying the principles of startup venture capital to solving classic problems in museums. Stein also established funding for Visitor Research and Evaluation investigating visitor experience between art and science museums. Prior to his role in Dallas, Rob served as the Deputy Director for Research, Technology, and Engagement at the Indianapolis Museum of Art. Under Stein’s leadership, the museum launched a pioneering effort in support of museum transparency called, the IMA Dashboard. Stein is Project Director and Technical Lead of the Steve.Museum project since 2006 and continues to advocate for user-generated content that can be usefully integrated with museum practice. In 2009, Stein created the award winning video website, that brings together more than 35 international organizations creating a true destination for art video online. In 2010 he founded the TAP open-source mobile platform and established the TourML standard for mobile museum content. Stein serves on the board of the Museum Computer Network, the board of Project Audience, the advisory board of the NMC’s Horizon Report for Museums, the International Program Committee for Museums and the Web and on Advisory committees for the online image resource, ArtStor and also, a part of the Art Genome Project. He continues to be active in writing and speaking on topics related to museum technology, transparency, and strategy.

Natasha Waterson contributed to Delightfully Lost: A New Kind of Wayfinding at Kew. She is currently Senior Producer, Mobile Services at the Royal Botanic Gardens, Kew. Kew is very much a scientific and conservation organisation as well as a botanic garden and so Waterson is particularly interested in how mobile technology could help both our scientists in the field, and involve our public in our research. But she is also responsible for mobile and other digital interpretation of Kew’s 300 acre living plant collection, having launched Kew’s official mobile app for visitors earlier this year. Prior to joining Kew in 2010, Waterson was Digital Project Manager at the National Maritime Museum and Royal Observatory, Greenwich, where she worked on the online and exhibition project Astronomy Photographer of the Year and the citizen science collaboration Solar Stormwatch. Before that she spent four years at the Science Museum in London, working on contemporary science exhibitions.

Alyson Webb is a partner at Frankly, Green + Webb focusing on content design, interpretation and concept development. Recently her work has included a peer review of digital interpretation at the National Gallery, London, developing mobile app concepts for a UNESCO World Heritage site and is currently working with the Centre National de l’Audiovisuel in Luxembourg to develop content strategy and treatment. With more than 20 years experience in mobile interpretation and learning, her achievements include devising the creative approach for the BAFTA winning Tate Handheld Guide, leading the development of the UK’s first mobile phone guide and the UK’s first museum app – Love Art for the National Gallery. In her previous role, as Creative Director for Antenna Audio, Alyson ran one of the largest and most productive content development teams in the industry with over 30 team members, producing up to a 1000 hours per year for clients across the UK, Europe and the Middle East. Her expertise lies in making complex projects – simple, understanding the challenges of a project and developing wonderful creative responses. She speaks regularly about digital interpretation and content design.

Kris Wetterlund contributed to Enhancing Group Tours with the iPad: A Case Study. She is a founder of the Museum-Ed Discussion List and the website, created to meet the needs of museum educators by providing tools and resources by and for the museum education community. The Discussion List, begun in 1995 and the Web site, created in 2003, function as a not-for-profit organization that serves 1600 members of the Discussion List and the greater community by providing resources on the Web site that are free and available to educators in any type of museum, and anyone interested in the field of museum education. Kris is currently an editor for She is also a founder and principal at Sandbox Studios, consulting with museums to plan, create, manage and assess education programs and technology projects. She has extensive experience working with teachers and art museums and has designed and implemented a two-year program to train K-12 teachers throughout Minnesota to use online art museum resources and technology in their classrooms. She has worked as an art museum educator for the past 18 years, in the education department at the Minneapolis Institute of Arts from 1990-2000 and as Director of Education at the Minnesota Museum of American Art from 2000-2005.

6 responses to “Author Bios

  1. Pingback: Introduction |

  2. Pingback: Mobile Business Models in a 2.0 Economy [1] |

  3. Pingback: Mobile Product Development Principles |

  4. Pingback: Native or Not? Why a Mobile Web App Might Be Right for Your Museum |

  5. Hello, I would like to purchase the e-book but the link seems to be broken. Could you tell me where to go to purchase?

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